Accessibility
Complying with the AODA Accessible Customer Service Standard
The Town
of Caledon is devoted to achieving full compliance with all standards under the
Accessibility for Ontarians with
Disabilities Act, 2005 (AODA). Compliance with the Customer Service
Standard became effective on January 1, 2010.
Click here
for more information on the AODA Accessibility Standards.
What
the Town has done to comply:
●
Implemented an Accessible
Customer Service Policy
and Accessible
Customer
Service Practices
and Procedures
● Trained
all current staff, volunteers and committee members on accessibility awareness
● Continues
to ensure all third parties performing work on behalf on the town are aware of
town’s accessible customer services policy,
practices and procedures
● Various
methods are provided for the public to leave feedback regarding the Town’s
accessible customer service
Accessibility
Awareness Training includes:
● Purpose of the AODA
● Requirements of the Customer
Service Standard
●
How to interact with people with various disabilities
●
Town’s Accessible Customer Service Policy, Practices and Procedures
● Identification of Different
Types of Barriers
● Sensitivity awareness when
serving customers
What
alternate formats of communication are offered?
Upon
request, public information can be provided in a preferred alternate format
such as large print or with ASL interpretation. Assistive hearing devices are
available in Council Chambers. Staff is happy to help with accessibility needs,
please provide us with notification so we can best serve you.
How
will I be notified of a disruption of service?
In the event of a planned
disruption of goods or services offered by the Town, notice shall be posted at
the location in which the goods or services is offered, additionally, notice
will be posted on the Town’s website.
In the event of an unexpected
disruption to services offered by the Town, reasonable efforts shall be made to
post notice at the facility or the location of the service, as well as on the
Town’s website, in a reasonable time frame. All known information pertaining to
the disruption shall be included in the notice, such as reason for disruption,
duration, etc.
When a planned or unplanned service
disruption occurs, Town Facility Managers shall be responsible to ensure all
appropriate notices are posted and communicated to the Senior Management Team
and Members of Council.
The following information shall be
included:
● reason for the disruption,
● expected duration of the disruption,
●
if available,
an alternative means of obtaining the service.
A registration form will be made
available to all persons who use or rely on particular services provided by the
Town to be notified should a planned disruption of the service occur. Notice
will be provided to the registered contact person through email, by mail or by
telephone.
All
completed registration
forms shall be submitted to the Legislative Services Section of the Administration
Department.
Click here to view current
service disruptions and closures.
How can I provide accessible customer service feedback
The Town is devoted to providing
excellent and efficient accessible customer service. We welcome public input as
it helps to identify areas where changes need to be considered to improve on
the delivery of our goods and services.
Currently the Town offers the following methods for you to provide your
feedback. Please include your contact information, date and time, service
location and your specific concern and recommendation for improvement.
● Phone: 905-584-2272 ext. 4288
● Fax: 905-584-4325
●
Email: mailto:accessibility@caledon.ca
●
Mail: Town Hall
Administration Department
6311 Old Church Road
Caledon, ON L7C 1J6
●
Website: Accessible
Customer Service Feedback Form
Alternate
Format
Documents in this
section are available in alternate format upon request.
Please Contact Accessibility Program Coordinator
accessibility@caledon.ca
Tel: 905-584-2272 ext. 4288
Fax:905-584-4325
